Any cancellation by you must be initiated by email to info@KyotoDailyTours.com . We will acknowledge your cancellation by email.
All Cancellations Must Be Sent by Email
When You May Receive a Full or Partial Refund
In certain cases, you may be eligible to receive a full or partial refund. The amount depends on the details of your cancellation and the timing of your request.
Reason for Cancellation
The reason for your cancellation may affect refund eligibility.
Timing of Request
The number of days before the tour start date is an important factor.
Guide Expenses
Any amount already spent by the guide to prepare for your tour may be considered.
Policy Option
The cancellation policy option you choose may also affect the refund terms.
Incidental Expenses Are Not Covered
Kyoto Daily Tours is not responsible for any incidental expenses you may have incurred as a result of purchasing your tour, such as visas, vaccinations, non-refundable flights, loss of enjoyment, or other related costs.
Force Majeure and Other Cancellation Reasons
If you cancel or cannot take your tour as a consequence of force majeure, Kyoto Daily Tours will refund the amount you have paid for your tour up to a limit of $1000 USD.
If you have paid more than $1000 USD for your tour, Kyoto Daily Tours will refund the amount you paid less any non-recoverable out-of-pocket costs the Tour Guide has incurred on your behalf, such as car rentals, admissions, hotel reservations, tickets, or similar expenses.
We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
What Counts as Force Majeure?
Force majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquakes, or natural disasters that make it dangerous or impossible to safely undertake the tour. The determination of what constitutes force majeure is at the discretion of Kyoto Daily Tours.
A travel warning issued by the US Department of State after you book your tour invokes force majeure. If you are on a ship and it is unable to dock for any reason, you are also covered under this provision.
Cancellation Fees by Notice Period
For cancellations due to reasons other than force majeure, such as illness or changes in personal circumstances, the date your cancellation request is received by Kyoto Daily Tours will determine the refund due.
| Cancellation Made Within | Cancellation Fee |
|---|---|
| 21 or More Days Prior to Tour Date | None. Full refund. |
| 20-14 Days Prior to Tour Date | 50% of booking price. |
| 13-1 Days Prior to Tour Date | 100% of booking price. |
Important: Cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and the travel service start date.
Weather or Other Circumstances
In some cases, the Tour Guide may cancel a tour due to weather or other circumstances. If the Tour Guide cancels the tour, you may choose between rescheduling the tour, receiving a full refund of all monies paid, or receiving credit toward an alternative tour.
If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.